Frequently Asked Questions

Below are Frequently Asked Questions. If your question is not answered below please ask a question by clicking here

Fernie Exchange Resource Network

A FERN is equal to 1 hour of your time.

Transaction System

We are currently in the process of simplifying this site for easier use. In that process we have removed the "invoice" option.

Members can only "pay" now. So if someone needs to pay you for something please contact them through their profile and remind them to login and make a payment.

To contact a member and speak to them about selling or purchasing something from them, or just to say hi, follow the links to their profile from the offer or wants directory or the members page.

On their profile you will see a contact tab. This is how you can send them a message. It will go directly to their e-mail, and they will respond to the e-mail that you have specified for your account.

Once you have logged in to the site you will see your "Dashboard" show up in the top left of the site. From here you can will see "Add Want" and "Add Offer" Just click and follow the on-screen instructions.

The member who owes you money can pay you by logging into the account and following instructions found in the FAQ "How do I pay someone?"

You can also navigate to their profile and send them a message through their contact form reminding them to pay you.

Once you are logged in you will have access to the members listing from your dashboard. Navigate to the members page and find the member you wish to pay and click on there name. You will now be brought to the members profile.

On the right of the members profile you will see an area to "Start a Transaction with Member"

Fill in what you are paying for, choose "Pay" from transaction type menu and choose how much you are paying the member.

Click Submit and your payment has been made to that member. Your account will be deducted, and the payee's account will be credited.

Other

When you register for an account it must first be approved by the co-ordinators. It is setup like this to maintain the integrity of the community and make sure that there isn't anybody trying to scam our members.

Your account will be approved shortly after you register. You will receive a notification that your account has be approved. You will then have full access to the site.

Go to your "My Account" page from the dashboard when you are logged in. Look for the "edit" tab.

The first page you are brought to you can change your username, the e-mail associated with your account and a few other settings.

You can also modify your "Contact Information" and "Extra Info" by clicking on the links under the "edit" tab you clicked before.

Remember to save the information on each tab that you are modifying before you go to the next one.